Privacy Policy

1. Introduction

ScanFlip AI ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and our website (scanflipai.com).

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our App or Services.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, username, password, and profile information
• Marketplace Credentials: API keys or authentication tokens for connected marketplaces (eBay, Amazon, Poshmark, Mercari, TikTok Shop, Facebook Marketplace, Depop, Whatnot) when you authorize our App to access your accounts
• Search and Scan Data: Items you search for, barcode scans you perform, photos you upload for identification, and pricing comparison results
• Payment Information: Subscription payment details (processed securely through RevenueCat; we do not store full credit card numbers)
• Communications: Messages, feedback, and support inquiries you send us

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• App Usage Data: Features accessed, scan history, search queries, time spent in the App, crash reports
• Location Data: We may collect approximate location for region-specific features (you control this via device settings)
• Log Data: IP address, browser type, pages visited, time and date stamps

3. How We Use Your Information

We use collected information for:

• Core Functionality: Processing item scans, identifying products, comparing prices across marketplaces
• Account Management: Creating and maintaining your account, processing subscriptions, sending account-related notifications
• Service Improvement: Analyzing usage patterns, fixing bugs, developing new features, personalizing your experience
• Communication: Responding to inquiries, sending updates, promotional content, and security alerts (you can opt out of marketing emails)
• Analytics: Understanding user behavior to improve our App and Services
• Legal Compliance: Fulfilling legal obligations, protecting against fraud and abuse
• Marketplace Integration: Communicating with connected marketplace APIs on your behalf to retrieve pricing data

4. How We Share Your Information

4.1 Third-Party Service Providers

We share information with carefully selected vendors:

• OpenAI: Your uploaded photos and item descriptions are sent to OpenAI's API for AI-powered product identification. See OpenAI's Privacy Policy: https://openai.com/privacy
• ScrapingDog: Search queries and identified items are sent to ScrapingDog for marketplace price comparison and data aggregation. See ScrapingDog's Privacy Policy: https://www.scrapingdog.com/privacy
• Supabase: User account data, search history, and scan records are stored in Supabase's cloud database for account persistence and analytics. See Supabase's Privacy Policy: https://supabase.com/privacy
• RevenueCat: Subscription and payment information is processed through RevenueCat. See RevenueCat's Privacy Policy: https://www.revenuecat.com/privacy
• Marketplace APIs: We send queries to eBay, Amazon, Poshmark, Mercari, TikTok, Facebook, Depop, and Whatnot APIs using your authorized credentials to retrieve current pricing data

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or when necessary to protect our legal rights, privacy, safety, or property.

4.3 Business Transfers

If ScanFlip AI is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction.

4.4 Aggregate Data

We may share aggregated, anonymized data (e.g., "average profit per flip is $47") for analytics and marketing purposes without identifying you.

5. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data at rest
• Secure API authentication between your device and our servers
• Regular security audits and vulnerability assessments
• Restricted employee access to personal information

However, no security system is completely impenetrable. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Privacy Rights and Choices

6.1 Access and Control

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data (with exceptions for legal compliance)
• Opt out of marketing communications
• Control App permissions (camera, photo library, location) via device settings

6.2 Data Retention

• Account Data: Retained while your account is active and for 30 days after deletion
• Scan/Search History: Retained for up to 1 year for analytics; you can manually delete anytime
• Payment Data: Retained per payment processor requirements (typically 7 years for tax/legal compliance)

6.3 California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the CCPA. Contact us at privacy@scanflipai.com to exercise these rights.

7. Children's Privacy

ScanFlip AI is not intended for children under 13. We do not knowingly collect information from children under 13. If we become aware of such collection, we will delete that information promptly. For users 13-17, parental consent is required.

8. International Data Transfers

Your information may be transferred to, stored in, and processed in the United States or other countries where our servers are located. By using ScanFlip AI, you consent to this transfer.

9. Third-Party Links

Our App and website may contain links to third-party websites and services not operated by us. This Privacy Policy does not apply to external sites. We are not responsible for their privacy practices. Review their privacy policies before using their services.

10. Cookie Policy

We use cookies and similar tracking technologies on our website to:

• Remember your preferences
• Understand user behavior
• Deliver targeted content
• Improve our Services

You can control cookies through browser settings. Disabling cookies may affect functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the App. Continued use of ScanFlip AI after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy questions, requests, or concerns:
Email: support@scanflipai.com